Sales Policy for PureTopic

Effective Date: November 29, 2024

At PureTopic, we aim to provide our customers with a seamless and enjoyable shopping experience. Our Sales Policy outlines the terms and conditions that apply when you purchase products from our store, including pricing, order processing, shipping, and other relevant details. By making a purchase on our website (www.puretopic.click), you agree to abide by the terms set out in this policy.

1. General Sales Terms

1.1 Product Availability

  • All products listed on our website are subject to availability. We reserve the right to limit the quantity of products available for sale and may discontinue or modify any product offerings at any time without notice.
  • If an item you have purchased is out of stock or unavailable, we will notify you immediately and provide the option to either wait for restock, choose an alternative product, or receive a refund.

1.2 Product Pricing

  • Prices for products on our website are listed in U.S. Dollars (USD) and are subject to change without prior notice. Prices are confirmed at the time of checkout.
  • Occasionally, we may offer discounts, sales, or promotions on our products. These promotional prices will be reflected in the total price at checkout. However, promotional offers cannot be combined unless explicitly stated.

1.3 Taxes and Duties

  • Sales tax will be applied to your order based on the shipping destination and applicable tax rates.
  • For international customers, customs duties, taxes, or import fees may be applied by your country’s customs department. These charges are the responsibility of the customer and are not covered by PureTopic.

2. Order Process

2.1 Placing an Order

  • To place an order, select the items you wish to purchase and click on the “Add to Cart” button. Once you are ready to proceed, go to your cart and click “Checkout.”
  • During checkout, you will be required to enter your personal and shipping information, as well as payment details. Please ensure that all information provided is accurate and complete.

2.2 Order Confirmation

  • After placing your order, you will receive an order confirmation email with details of the products purchased, order number, shipping address, and estimated delivery date.
  • If you do not receive a confirmation email within 24 hours, please contact our customer service team at info@puretopic.click to ensure your order was processed correctly.

2.3 Payment Methods

  • We accept several forms of payment for your convenience, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods.
  • All payments are processed through a secure payment gateway, and we do not store your payment information.

2.4 Order Modifications or Cancellations

  • Once your order has been submitted, we process it promptly to ensure quick shipment. As such, we are unable to make changes or cancellations to an order once it has been confirmed and payment has been processed.
  • If you need to change your order, please contact us as soon as possible, and we will do our best to accommodate your request before the order is dispatched.

3. Shipping and Delivery

3.1 Shipping Policy

  • PureTopic ships to customers worldwide. We offer various shipping options to accommodate different needs, including standard and expedited shipping.
  • Shipping rates are calculated at checkout based on your location and selected shipping method.
  • All shipping fees are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).

3.2 Estimated Delivery Times

  • Domestic Orders (within the U.S.): Delivery times typically range from 3-7 business days, depending on your location and shipping method selected.
  • International Orders: Delivery times vary by country and can take anywhere from 7-21 business days, depending on the shipping carrier and customs processing.
  • Please note that delivery times are estimates and are not guaranteed. We are not responsible for delays caused by customs, weather conditions, or other external factors.

3.3 Shipping Confirmation and Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can use this tracking number to monitor the progress of your shipment.
  • If you experience any issues with tracking or delivery, please contact us at info@puretopic.click for assistance.

3.4 International Shipping & Customs Duties

  • Customers outside of the United States are responsible for paying any customs duties, taxes, or import fees levied by their local customs authorities. PureTopic is not responsible for any additional charges that may apply upon delivery.
  • Customs policies vary from country to country, so we recommend checking with your local customs office for specific information.

4. Order Accuracy

4.1 Responsibility for Information Accuracy

  • By placing an order with PureTopic, you confirm that the information provided (including shipping address, contact information, and payment details) is accurate and up-to-date.
  • We are not responsible for any delays or issues caused by incorrect or incomplete information provided by the customer.

4.2 Incorrect Items or Damages

  • If you receive an incorrect item or a damaged product, please contact us immediately (within 7 days) of receiving the order. We will resolve the issue by offering a replacement, store credit, or a full refund, depending on your preference.
  • Please provide photos of the damaged items, packaging, and any other relevant information to expedite the resolution process.

5. Promotions, Discounts, and Offers

5.1 Promotional Codes

  • Occasionally, we offer promotional codes that provide discounts or special offers. These codes must be applied during checkout to receive the discount.
  • Promotional codes are valid for a limited time and may not be combined with other discounts unless explicitly stated.

5.2 Limited-Time Offers

  • From time to time, we run limited-time sales and special promotions on selected products. These offers are subject to availability and may have specific terms and conditions, including expiration dates and exclusions.
  • Once an offer expires, it will no longer be valid, and the product will revert to its original price.

5.3 Gift Cards

  • We offer gift cards that can be used for any purchase on our website. Gift cards are non-transferable, cannot be redeemed for cash, and are valid for one year from the date of purchase.

6. Customer Service

6.1 Contacting Customer Support

  • If you have any questions about your order or our sales policy, please don’t hesitate to reach out to our customer service team. We are happy to assist you with any concerns.

PureTopic Customer Service:

6.2 Resolving Issues

  • If you have a problem with your order, such as an incorrect item or shipping issue, please contact us promptly. We will do our best to resolve the issue to your satisfaction, whether it involves issuing a refund, providing a replacement, or offering a discount on future purchases.

7. Sales Finalization

7.1 Completed Sales

  • Once your order has been shipped and delivered, the sale is considered complete. You will not be able to make changes to the order after it has been processed, except through our return and exchange process.

7.2 Non-Transferable

  • All sales are non-transferable. Purchases made are intended for the original buyer and cannot be assigned or resold unless explicitly stated by PureTopic.

Conclusion

Thank you for choosing PureTopic. We aim to provide a pleasant, secure, and customer-friendly shopping experience. By following this Sales Policy, we hope to make your shopping process as clear and simple as possible. If you have any questions, concerns, or need assistance, feel free to contact our customer service team.

PureTopic
4599 Thorn Street,
Garden Grove, California, United States
Phone: 307-621-0431
Email: info@puretopic.click
Website: www.puretopic.click